Do It Online

Online Services offered by Ratby Surgery

Please note that due to coronavirus and in line with national guidelines, we have discontinued booking for face to face appointments through online services. Telephone calls can still be booked online and for urgent appointments please call the surgery to arrange a telephone call with the doctor, who will book you in for a face to face appointment as necessary.


Patient Online Services

You can book routine telephone appointments with a GP, request repeat prescriptions for currently prescribed medication (except when a medical review is required) and look at your record online. Should the medication you wish to request not appear as an option, then please select the free text option to make your request.  

Should you wish to have access to online services, you will need to contact the surgery providing two forms of ID (photo ID and proof of address), you will then be given login details to access online services.

It is your responsibility to keep your login and password details secure.  If you know or suspect that someone has gained access to these details you must change your password immediately.  If you are unable to do this please contact the surgery and request that your online access is removed with immediate effect.  It is not recommended that any part of your record is printed off for this reason.

The Practice reserves the right to remove online access to anyone who does not use their access rights appropriately.


Things to consider before applying for online access to your record:-

Forgotten History – there may be something you have forgotten in your record that you may find upsetting.

Choosing to share your information with someone – this is your decision and your responsibility to keep the information safe and secure.

Coercion – if you think you may be pressured into revealing details from your record to someone else it may be preferable that you do not have access at this time.

Misunderstood information – some of the information in your record may be highly technical and written by Specialists and not easily understood. Please contact the surgery if you require clarification.

Abnormal results and bad news – there is a risk that you may read something you may find upsetting.

Historically we have used ENGAGE consult (an online platform provided by the local health authority) for medical queries, but unfortunately due to the COVID pandemic we have found this is impossible to triage urgent and routine medical queries and so we now only using this service for admin queries for our reception team going forwards. 

Please click here to use this service should you wish to submit an admin query.

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