Latest News

COVID vaccinations update

Please be aware that recent NHS letters from mass vaccination sites such a Birmingham are an alternate option to being vaccinated through your GP surgery, not instead of. These have been sent out nationally, not by local NHS services such your GP practice or the Leicester Hospitals.
We are working hard to ensure that all our patients of 80 years of age and over and care home patients are vaccinated before moving onto other age groups. We will continue to contact patients as they become eligible.
You do not have to travel if you do not want to and the centres are designed for patients living within 30-45 minutes of a centre at most so we would recommend that you all are vaccinated closer to home during the pandemic to reduce your risk of catching the virus by using public transport. Please be aware you have to have both vaccinations at the same venue so we are not able to give patients a second vaccination if they have their first elsewhere.

Ratby Medical Centre development - planning permission granted!

Thank you to all patients and residents who supported our planning application. Please see the medical centre development page for more information by clicking here.

Coronavirus - Latest information

If you think you may have the condition but are well please follow NHS 111 advice, to book a test and self isolate. You can book a test online here or by calling 119.

If you would like to access daily updated information on who is high risk or whether you should self isolate or how to obtain sick notes if needed please follow the following link

 Over 50 with previous COVID infection or symptoms? You could be eligible to join the PRINCIPLE trial and help the fight against

COVID-19  for more details:

To minimise the risk of infection all consultations are now ‘triaged’ meaning you will speak to the GP over the phone before getting a face to face appointment if deemed appropriate but lots of medical concerns can be easily dealt with over the phone.

We would therefore ask you NOT to visit the surgery unless entirely necessary. This includes ordering your medications or collecting prescriptions. In terms or ordering your medication we would advise you to use the online function if possible. We do have a prescription box just at the entrance before you enter the main building to prevent you contracting the condition. For prescriptions we will happily send these to your local chemist if you give us the details of your preference. We are unable to give out two months of medication as this would cause immense pressure on medication and lead to shortages.

Online access to your GP Surgery has changed

Please look at our online services tab or click here to access medical advice from the NHS website, or from the Surgery team.

Above National and CCG Average in all areas in 2020 Patient Survey

Ratby Surgery would again like to thank everyone who filled in this years patient survey. You rated us above the national and CCG average in all areas for a second year in a row. 

Please click here to see the results and to compare us to other practices in the area.

CQC Inspection Report November 2019 Now Published

Please see our CQC page for our recent CQC inspection report that has now been published

NHS Hearing Aid re-placement batteries

Ratby Surgery can now supply patients/local residents with re-placement NHS Hearing Aid Batteries. Remember to bring your Yellow Card with you.

Physiotherapy self referral service now available

Patients are now able to refer themselves to a physiotherapist for joint and muscular problems at the University Hospitals of Leicester sites, including Glenfield Hospital. Please pick up the forms from reception if you feel you need you need this service. 

Let's Talk Wellbeing Self Referral

The service provides psychological assessment and treatment (talking therapies) for common mental health problems, which 1 in 4 of us will suffer with at some stage in our lives. This includes depression, anxiety, panic, phobias, obsessive compulsive disorder (OCD), trauma and stress.

Patients can call to refer on 01509 561100 or refer online at or email us the attached form to

Self Referral

24 hour NHS phone support for all urgent mental health needs

0116 295 3060

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

Disabled access improvements

Ratby Surgery have now invested in a ramp to aid patients who use mobility scooters to access the practice. Should you wish to use it, please let reception know when you book your appointment so that we can prepare the ramp for you as it is not a permanent structure.

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

 These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Centre Surgery, Hinckley

                                  If you would like to know more please speak to a member of practice staff.

Closed for Training dates see opening times

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