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Latest News

Phone Lines Repaired.

We would like to apologise to our patients as our phone lines were not working this morning (Friday 17th Jan 2020) for about 40 minutes, but this has now has been rectified. This was beyond our control and we would like to apologise to all patients for any inconvenience.

                                                       

Above National and CCG Average in all areas in 2019 Patient Survey

Ratby Surgery would like to thank everyone who filled in this years patient survey. You rated us above the national and CCG average in all areas. 

Please click here to see the results and to compare us to other practices in the area.

CQC Inspection Report November 2019 Now Published

Please see our CQC page for our recent CQC inspection report that has now been published

NHS Hearing Aid re-placement batteries

Ratby Surgery can now supply patients/local residents with re-placement NHS Hearing Aid Batteries. Remember to bring your Yellow Card with you.

Changes to ordering your repeat prescription

Repeat prescribing in Leicestershire changed in July meaning you can not get your pharmacy to order your medication except in special circumstances. Please now order your prescriptions online if you have enabled this via the practice, or drop off your prescription into the black box in the reception foyer. 

Physiotherapy self referral service now available

Patients are now able to refer themselves to a physiotherapist for joint and muscular problems at the University Hospitals of Leicester sites, including Glenfield Hospital. Please pick up the forms from reception if you feel you need you need this service. 

Self check blood pressure machine in the waiting room

We now have a blood pressure machine in the waiting room for patient use to aid patient convenience. Please pop in to use it if you have any concerns regarding your blood pressure.

Disabled access improvements

Ratby Surgery have now invested in a ramp to aid patients who use mobility scooters to access the practice. Should you wish to use it, please let reception know when you book your appointment so that we can prepare the ramp for you as it is not a permanent structure.

Monday Evening appointments after 6.30pm

We have extended our opening hours on a Monday until 8pm to offer evening appointments with Dr Ogle for any patient who finds it difficult due to work commitments to access the doctor during our normal opening hours.  These appointments can be pre-booked via our reception.  

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

 These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Centre Surgery, Hinckley

                                  If you would like to know more please speak to a member of practice staff.

Closed for Training dates see opening times

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