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Dear Ratby Patients,
Understandably given the Coronavirus outbreak the normal GP services we offer has had to be changed substantially to minimise the risk of spreading the virus. We wish to reassure you we are keeping up to date with guidance that is being updated on an hourly basis. We understand it can be confusing as it’s changing daily so please bear with us whilst we’re adjusting to make sure we provide the appropriate safe care needed during this time.
If you think you may have the condition but are well please follow NHS 111 advice and self isolate, use their online health website:
If you would like to access daily updated information on who is high risk or whether you should self isolate or how to obtain sick notes if needed please follow the following link https://www.nhs.uk/conditions/coronavirus-covid-19/
For most individuals the virus will simply cause mild flu like symptoms but there are those who will develop breathing problems or become quite unwell and need further medical assistance. If you feel well you DO NOT have to contact 111 for advice. If you are unwell enough to think you may need hospital admission or are unsure please contact them for consideration of whether you need a face to face assessment that can be carried out if needed. 111 services understandably are under strain but they will get back to you. Contacting them only when needed will ensure this pressure improves over time.
To minimise the risk of infection all consultations are now ‘triaged’ meaning you will speak to the GP over the phone before getting an appointment if deemed appropriate. We understand your frustration that you cannot get an appointment for something you feel is urgent but we need to prioritise care to those most in need. Seeing lots of people with ‘minor’ conditions who may be carrying the virus and not have any symptoms is irresponsible of us as a Surgery as some individuals withe urgent health needs NOT related to coronavirus may need to attend the surgery and would risk getting the condition.
We would therefore ask you NOT to visit the surgery unless entirely necessary. This includes ordering your medications or collecting prescriptions. In terms or ordering your medication we would advise you to use the online function if possible. We do have a prescription box just at the entrance before you enter the main building to prevent you contracting the condition. For prescriptions we will happily send these to your local chemist if you give us the details of your preference. We are unable to give out two months of medication as this would cause immense pressure on medication and lead to shortages (similar to the toilet roll situation in shops at present).
You NO longer have to be in contact with someone with the confirmed disease or have travelled abroad to have this illness. You should self isolate if you have a cough OR a high temperature. We need you to help us with this and ensure you act appropriately and ensure you / your family / spouse etc should self isolate please do just that. Lots of patients are telling us ‘I don’t have it I’ve just had a temperature for X / Y / Z reasons’ but this risks the safety of others. Whilst you may be ‘okay’ and just have some mild viral symptoms there may be lots of vulnerable people you could spread this to who may not be so lucky.
The testing to confirm this condition is ONLY being done in hospital for those individuals who need to be admitted (stay in hospital).
Here at Ratby those of you that know all the team will recognise we try our hardest to provide a high quality, safe and compassionate service. We aim to continue doing as much of this as is possible during this difficult time. Although not seeing as many face to face appointments we are swamped with calls and queries. Please take a moment to consider it your call is important or if this condition you’ve had possibly for months could wait whilst we know more about the long term plan.
This is the time for us to pull together as a community, look after our elderly / vulnerable population and ensure we uphold our responsibility of isolating where necessary.
James, Reema, Asim and Paul
Coronavirus testing for patients
Anyone aged 5 and above who has symptoms can now get tested, using a swab test, to see if they currently have coronavirus. Essential workers will be given priority and appointments must be made in advance.
For patients in Leicester, Leicestershire and Rutland, the test could take place either at our permanent test centre at Birstall Park and Ride or at a mobile testing unit (MTU). Mobile units are only in a location for a few days. They have an integrated one-way system that allows people with an appointment to attend for either walk-in or drive through testing. There is also a permanent site in Peterborough that might be of interest to patients in Rutland.
The swab test is only effective if it is carried out in the first three to five days of symptoms, therefore it is important that patients book their appointment as soon as they develop symptoms as it may take time to arrange.
To avoid people turning up at the MTUs without an appointment and to reduce the risk of people delaying their test for a more convenient location, specific location details and the duration of an MTU’s stay are not being made available to the general public. When people book their appointment they will be given a choice of local locations from the permanent sites and the MTUs that are in operation at the time. They will receive the full address details of where to go with their confirmation email.
The key messages for patients are:
- If you have symptoms, arrange to get tested straight away at any one of the local sites. Don’t wait for one to come to your town.
- Appointments must be booked in advance: https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested. Anyone who doesn’t have access to the internet can call 119. The service can be accessed by people with hearing or speech difficulties by calling 18001 0300 303 2713.
- The new NHS Test and Trace service will now make contact with anyone who has tested positive for coronavirus to ask them to share the details of anyone they have been in recent close contact with. This is so they can be given advice about getting tested themselves and self-isolation.
Online access to your GP Surgery has improved
Please look at our online services tab or click here to access medical advice from the NHS website, or from the Surgery team.
Above National and CCG Average in all areas in 2019 Patient Survey
Ratby Surgery would like to thank everyone who filled in this years patient survey. You rated us above the national and CCG average in all areas.
Please click here to see the results and to compare us to other practices in the area.
CQC Inspection Report November 2019 Now Published
Please see our CQC page for our recent CQC inspection report that has now been published
NHS Hearing Aid re-placement batteries
Ratby Surgery can now supply patients/local residents with re-placement NHS Hearing Aid Batteries. Remember to bring your Yellow Card with you.
Changes to ordering your repeat prescription
Repeat prescribing in Leicestershire changed in July meaning you can not get your pharmacy to order your medication except in special circumstances. Please now order your prescriptions online if you have enabled this via the practice, or drop off your prescription into the black box in the reception foyer.
Physiotherapy self referral service now available
Patients are now able to refer themselves to a physiotherapist for joint and muscular problems at the University Hospitals of Leicester sites, including Glenfield Hospital. Please pick up the forms from reception if you feel you need you need this service.
Let's Talk Wellbeing Self Referral
The service provides psychological assessment and treatment (talking therapies) for common mental health problems, which 1 in 4 of us will suffer with at some stage in our lives. This includes depression, anxiety, panic, phobias, obsessive compulsive disorder (OCD), trauma and stress.
Patients can call to refer on 01509 561100 or refer online at www.letstalkwellbeing.co.uk or email us the attached form to LetsTalklcr@nottshc.nhs.uk
24 hour NHS phone support for all urgent mental health needs
0116 295 3060
Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.
Self check blood pressure machine in the waiting room
We now have a blood pressure machine in the waiting room for patient use to aid patient convenience. Please pop in to use it if you have any concerns regarding your blood pressure.
Disabled access improvements
Ratby Surgery have now invested in a ramp to aid patients who use mobility scooters to access the practice. Should you wish to use it, please let reception know when you book your appointment so that we can prepare the ramp for you as it is not a permanent structure.
Monday Evening appointments after 6.30pm
We have extended our opening hours on a Monday until 8pm to offer evening appointments with Dr Ogle for any patient who finds it difficult due to work commitments to access the doctor during our normal opening hours. These appointments can be pre-booked via our reception.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Centre Surgery, Hinckley
If you would like to know more please speak to a member of practice staff.
Closed for Training dates see opening times