Appointments

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Appointment Information

Appointments can be made in person or by telephone during opening hours. 

The practice offers a wide range of appopintments to support your healthcare needs.  We offer less urgent 72 hour appointments, same day emergency appointments and routine appointments that are pre-bookable in advance.  Our reception team is trained to identify which appointment would be best suited to your needs and within a suitable timeframe.  As such it is vital you inform them of the reason for your call when asked directly. 

At times you may be offered an appointment with a healthcare professional other than a GP such as a nurse practitioner, physicians associate, pharmacist, first contact physiotherapist or practice nurse.  These professionals are highly qualified and expereinced in dealing with a wide range of common medical problems.  Their expertise allows us to provide you with prompt and comprehensive medical care in a suitable time frame ensuring that you receive the most appropriate appointment, treatment and support.  If necessary, they will consult us as GPs or refer you on for the required specialist care.

Appointments are now available on-line for selected appointments.  To use this service you will require a password - Please ask at reception.

 

Late arrivals

If you arrive more than 10 minutes late for your appointment you will be asked to re-book.  You have essentially missed your whole appointment slot.  We appreciate your understanding with regards to this.

Extended Access

We are increasing the number of appointments available for you to speak to a healthcare professional in the evenings or at weekends within the Federation (local cluster of 12 practices within Hinckley and Bosworth) for those that struggle to access the surgery between 8am to 6.30pm.

Depending on your individual circumstances and symptoms, you can request or we may offer you an ‘enhanced access’ appointment with a suitable healthcare professional at Centre Surgery in Hinckley, or Newbold Verdon Medical Practice.  These appointments are only suitable for certain health conditions and the reception team will be able to assess if your health need would be suitable. 

Smears, blood tests and nursing checks are also available during these hours.

If you would like to know more please speak to a member of practice staff.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond*
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs.

 

*Appointments for specific doctors will only be offered where appropriate.  Certain doctors may have longer waiting times for appointments than others but this your personal choice.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

PLEASE NOTE: Appointment reminders by text are an additional service and that they may not be sent on all occasions and the responsibility for attending appointments or cancelling them still rests with you as the patient. 

Cancelling or changing an appointment

 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to another patient.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

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Home Visit Requests

Click here to find out about how to request a home visit (if eligible)

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