The latest results of our Friends and Family test can be seen below.  This question asks:

'Thinking about our GP practice, overall, how was your experience of our service?'

As from 1 July 2023 there are two ways that you can make a complaint:

1. You can complain direct to Ratby Medical Centre (click here for information on this)    OR
2. You can complain to Leicester, Leicestershire & Rutland Integrated Care Board (LLR ICB).  You can finddetails about this by clicking here.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sheila Adcock - practice Strategy Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or down load the leaflet below.

Patient Complaints Leaflet